MCQs
I'll provide detailed explanations for all 38 public service administration MCQs with proper formatting and bullet points where helpful.
1. When did the concept of public service come from?
1970 A.D.
1950 A.D.
1980 A.D.
1960 A.D.
Show me the answer
Answer: 3. 1980 A.D.
Explanation:
The modern concept of public service delivery as a formal administrative framework emerged in the 1980s.
This period marked a shift from traditional bureaucracy to New Public Management (NPM) approaches.
Key developments during this period:
Emphasis on efficiency, effectiveness, and citizen-centric services
Introduction of performance measurement in public administration
Growing focus on accountability and transparency in government services
2. Who developed Next Step Agency for the efficient & citizen-centric public service delivery in the U.K.?
John Mayor
Tony Blair
Margaret Thatcher
David Cameron
Show me the answer
Answer: 3. Margaret Thatcher
Explanation:
The Next Steps Agency was developed under Prime Minister Margaret Thatcher's government in the UK.
Key features of this initiative:
Launched in 1988 through the "Improving Management in Government" report
Created semi-autonomous executive agencies to deliver public services
Separated policy-making functions from service delivery functions
Aimed to improve efficiency and make services more responsive to citizens
3. Principles of "Service first" was launched by Tony Blair in 1998.
Six
Ten
Nine
Fourteenth
Show me the answer
Answer: 3. Nine
Explanation:
Tony Blair's "Service First" program was launched in 1998 with nine key principles:
Set standards of service
Be open and provide full information
Consult and involve
Encourage access and the promotion of choice
Treat all fairly
Put things right when they go wrong
Use resources effectively
Innovate and improve
Work with other providers
These principles formed the basis for modern public service charters.
4. The Citizen's Charter program was re-launched in 1998 by Tony Blair as ________
People first
Service first
Serve first
None
Show me the answer
Answer: 2. Service first
Explanation:
The original Citizen's Charter was introduced by John Major in 1991.
Tony Blair's Labour government re-launched and rebranded it as "Service First" in 1998.
This was part of the Modernising Government agenda to make public services more:
Responsive to user needs
Transparent in their operations
Accountable for their performance
5. Which of the following falls under the categories of mandatory public service?
Maintaining peace & order
Promote public welfare
Service related to benefit of weak & marginalized Communities
Implementing laws & regulation
Show me the answer
Answer: 1. Maintaining peace & order
Explanation:
Mandatory public services are essential services that the state must provide:
Maintaining law and order (police services)
National defense
Judicial services
Foreign affairs
These are considered core functions of the state that cannot be delegated to private entities.
Welfare and promotional services are important but not classified as mandatory in the same sense.
6. Government delivers public service to play the role of ________
Regulation
Distribution
Facilitation
All of above
Show me the answer
Answer: 4. All of above
Explanation:
Governments perform multiple roles in public service delivery:
Regulation: Establishing and enforcing rules and standards
Distribution: Allocating resources and services fairly across society
Facilitation: Creating enabling environments for development and service access
These roles ensure comprehensive governance and service provision to citizens.
7. What factor(s) to be considered in public service delivery?
Identification of service needs
Standards of service delivery
Prioritization of Services
All of Above
Show me the answer
Answer: 4. All of Above
Explanation:
Effective public service delivery requires consideration of multiple factors:
Identification of service needs: Understanding what services citizens require
Standards of service delivery: Setting quality benchmarks for services
Prioritization of Services: Allocating resources to most critical services first
Additional factors include accessibility, affordability, and accountability
8. Which of the following is/are the characteristics of public service?
Non-profit oriented
Service provided as per law
Equal access to all
All of above
Show me the answer
Answer: 4. All of above
Explanation:
Key characteristics of public services include:
Non-profit oriented: Provided for public good, not for profit
Service provided as per law: Governed by legal frameworks and regulations
Equal access to all: Available to all citizens without discrimination
Other characteristics: Universal coverage, accountability, and continuity
9. What is/are measure(s) to promote transparency in public service in Nepal?
By maintaining social justice and social security
Discouraging the irregularities and corruption
By utilizing Right to Information
All of above
Show me the answer
Answer: 4. All of above
Explanation:
Multiple measures promote transparency in Nepal's public services:
Right to Information Act (2064 BS): Enables citizens to access government information
Anti-corruption measures: CIAA investigations and accountability mechanisms
Social justice initiatives: Ensuring equitable service access
Digital governance: Online service portals and e-governance systems
10. Which of the following is not valid principle for public service?
Equality
Continuity
Accessibility
Sovereignty
Show me the answer
Answer: 4. Sovereignty
Explanation:
Valid principles of public service include:
Equality: Equal treatment of all citizens
Continuity: Uninterrupted service provision
Accessibility: Services available to all who need them
Sovereignty is a political concept related to state authority, not a public service principle
Other valid principles: Impartiality, transparency, and accountability
11. Which country in the world started digital first governance programme?
Denmark
Israel
Estonia
UK
Show me the answer
Answer: 3. Estonia
Explanation:
Estonia pioneered the "Digital First" governance model:
Started in the early 2000s after gaining independence
Created "e-Estonia" - a comprehensive digital society
Features include:
Digital ID cards for all citizens
99% of public services available online
X-Road data exchange platform
e-Residency program for global citizens
Estonia is considered a global leader in digital governance.
12. In which articles of the constitution of Nepal, has guaranteed about the "Public Service"?
Article 41
Article 51
Article 56
Article 61
Show me the answer
Answer: 2. Article 51
Explanation:
Article 51 of the Constitution of Nepal 2072 addresses public service:
Article 51(j): "To make public service efficient, competent, impartial, and transparent"
Part of the Directive Principles, Policies, and Responsibilities of the State
Emphasizes merit-based, inclusive, and accountable public administration
Other relevant articles include rights to information and clean administration
13. Every government offices should have spokesperson is provisioned in?
Good governance act-2064
Right to information act-2064
Local government operation act-2074
Civil service act-2049
Show me the answer
Answer: 1. Good governance act-2064
Explanation:
The Good Governance (Management and Operation) Act, 2064 BS mandates:
Section 5(2): Every government office must appoint a spokesperson
Responsibilities include:
Providing information to media and public
Issuing press releases
Responding to public queries
Ensuring transparency in office operations
This provision enhances government accountability and information flow.
14. From which Prime Minister's tenure the Hello Sarkar portal was launched in Nepal?
K.P. Sharma Oli
Shushil Koirala
Puspa Kamal Dahal
Dr. Babu Ram Bhattarai
Show me the answer
Answer: 4. Dr. Babu Ram Bhattarai
Explanation:
Hello Sarkar was launched during Dr. Babu Ram Bhattarai's premiership:
Launch date: Kartik 17, 2068 BS (November 3, 2011)
Initial service: 10 AM to 5 PM, Sunday to Friday
Objective: Direct communication between citizens and government
Evolution: Expanded to 24-hour service in 2080 BS
This initiative was part of e-governance and public grievance redressal efforts.
15. When was Hello Sarkar extended to 24-hour service inaugurated in Nepal?
2080, Bhadra 17
2080, Bhadra 30
2080, Ashwin 04
2080, Paush 01
Show me the answer
Answer: 1. 2080, Bhadra 17
Explanation:
Hello Sarkar's 24-hour service expansion:
Inauguration date: Bhadra 17, 2080 BS (September 2, 2023)
Launch by: Prime Minister Pushpa Kamal Dahal
Enhanced features:
Round-the-clock service availability
Integration with multiple communication channels
Improved grievance tracking and resolution
Significance: Improved accessibility and responsiveness
16. The United Nations public Service Day is celebrated on ________
December 24
June 23
December 27
June 17
Show me the answer
Answer: 2. June 23
Explanation:
UN Public Service Day:
Established: UN General Assembly resolution 57/277 in 2002
Date: June 23 annually
Purpose: To celebrate public servants' contributions
Activities: UN Public Service Awards ceremony
Themes: Vary annually focusing on innovation, digitalization, etc.
Significance: Recognizes role of public administration in development
17. Which of the following service falls under the free health service provided by the government of Nepal through its administrative mechanism?
Mandatory Service
Welfare service
Emergency Service
Regulatory service
Show me the answer
Answer: 2. Welfare service
Explanation:
Free health services in Nepal are classified as welfare services:
Constitutional basis: Article 35 - Right to Health
Key programs:
Free basic health services in public facilities
Free medicines for chronic diseases
Maternal and child health programs
Immunization services
Financing: Government budget and donor support
Objective: Ensure health equity and social protection
18. In which date, the concept mobile public service evolved in Nepal?
2064 B.S.
2056 B.S.
2060 B.S.
2074 B.S.
Show me the answer
Answer: 4. 2074 B.S.
Explanation:
Mobile Public Service evolution in Nepal:
Key development: 2074 BS (2017/18 AD) with Digital Nepal Framework
Initiatives:
Mobile banking and payment services
m-Governance applications
SMS-based public alerts and information
Mobile-based service delivery in remote areas
Drivers: Increasing mobile penetration (over 130% subscription rate)
Current status: Integral part of Digital Nepal 2022 strategy
19. When was Government of Nepal launched Hello Sarkar program for the General Public?
2068, Kartik 17
2069, Baishakh 01
2068, Push 10
2068, Push 03
Show me the answer
Answer: 1. 2068, Kartik 17
Explanation:
Hello Sarkar launch details:
Exact date: Kartik 17, 2068 BS (November 3, 2011)
Launch context: Part of governance reform agenda
Initial setup:
Single phone number: 1111
Email and social media integration
Physical letters accepted
Management: Prime Minister's Office
Evolution: Expanded services and hours over time
20. Which of the following helpline number is launched by Hello Sarkar for the general public?
103
1111
113
1100
Show me the answer
Answer: 2. 1111
Explanation:
Hello Sarkar contact details:
Primary helpline: 1111 (toll-free)
Additional channels:
Email: hellosarkar@opmcm.gov.np
Website: www.hellosarkar.gov.np
Social media platforms
Mobile app (Hello Sarkar)
Services provided:
Grievance registration and tracking
Information about government services
Feedback mechanism
Emergency assistance coordination
21. What is/are the legal instruments of public service delivery in Nepal? (PSC: 2079)
Civil Service Act -2049
Good Governance Act-2064
Directives principles
All of Above
Show me the answer
Answer: 4. All of Above
Explanation:
Legal framework for public service in Nepal includes:
Civil Service Act, 2049 BS: Governs civil servants' recruitment, conduct, and management
Good Governance Act, 2064 BS: Establishes standards for transparent and accountable service delivery
Directive Principles (Constitution): Article 51 provides policy guidance
Other key laws:
Right to Information Act, 2064
Local Government Operation Act, 2074
Anti-corruption laws
22. Which of the following is/are the principle(s) of public service delivery?
Sovereignty
Subsidiary
Non-discrimination
All of above
Show me the answer
Answer: 4. All of above
Explanation:
Key principles of public service delivery:
Sovereignty: Services aligned with national interests and policies
Subsidiarity: Decisions made at lowest appropriate level (local governance)
Non-discrimination: Equal access regardless of background
Additional principles:
Transparency and accountability
Efficiency and effectiveness
Citizen participation
Continuity and reliability
23. What is/are the legal provision for service delivery in Nepal?
Local Government Operation, 2074
Right to Information, 2064
Directive principles
All of above
Show me the answer
Answer: 4. All of above
Explanation:
Comprehensive legal provisions for service delivery:
Local Government Operation Act, 2074: Defines local government service responsibilities
Right to Information Act, 2064: Ensures transparency in service delivery
Directive Principles (Constitution Article 51): Policy framework for services
Supporting legislation:
Public Procurement Act
Electronic Transactions Act
Consumer Protection Act
24. 'Good Governance' and 'Participating Civil Society for Development' were stressed in World Bank Report of
1992 A.D.
1997A.D.
2000A.D
2003A.D.
Show me the answer
Answer: 1. 1992 A.D.
Explanation:
World Bank's landmark report:
Title: "Governance and Development"
Year: 1992
Key concepts introduced:
Good governance as essential for development
Civil society participation in governance
Four pillars: Accountability, transparency, predictability, participation
Impact: Shifted development paradigm toward governance reforms
Follow-up: 1997 report "The State in a Changing World" further developed these concepts
25. Which of the following is not characteristic of Public Service?
Transparency
Equal access to all
Impartiality
Service provided as per law
Show me the answer
Answer: 1. Transparency
Explanation:
Transparency is actually a characteristic of good public service, so the question might be miskeyed or testing careful reading
All options listed ARE characteristics of public service:
Transparency: Openness in operations and decision-making
Equal access: Services available to all citizens
Impartiality: Neutral and fair treatment
Legal basis: Services provided according to established laws
Based on the answer key, option 1 is marked, suggesting the question considers it "not" characteristic (though this contradicts standard public administration principles)
26. What we call public service designed to a particular group which is relatively vulnerable?
Business service
Promotional service
Counseling Service
Welfare service
Show me the answer
Answer: 4. Welfare service
Explanation:
Welfare services target vulnerable groups:
Target populations:
Poor and marginalized communities
Elderly and disabled persons
Women and children
Ethnic minorities and indigenous groups
Examples in Nepal:
Social security allowances
Targeted subsidies
Special education programs
Affirmative action in employment
Objective: Social protection and equity
27. Which of the following entities is responsible for implementation of public service delivery in Nepal?
Bureaucracy
Legislature
Cabinet
All of above
Show me the answer
Answer: 1. Bureaucracy
Explanation:
Primary responsibility for implementation:
Bureaucracy/Civil Service: Executes government policies and delivers services
Roles of other entities:
Legislature: Makes laws and policies
Cabinet: Makes political decisions and sets priorities
Local Governments: Deliver local services (after federalization)
Civil service structure:
Federal level ministries and departments
Provincial administrations
Local government staff
Public enterprises and agencies
28. Public education, provided by the Government of Nepal is an example of
Emergency service
Welfare service
Promotional service
Mandatory
Show me the answer
Answer: 3. Promotional service
Explanation:
Promotional services foster human development:
Public education characteristics:
Promotes human capital development
Long-term investment in national development
Creates opportunities for social mobility
Contributes to economic growth
Other promotional services:
Public health campaigns
Skills training programs
Research and development support
Cultural preservation activities
Constitutional basis: Article 31 - Right to Education
29. What is/are the role of people in public service delivery?
To discourage the irregularities and corruption in public service
To give feedback of service delivery
To be attentive to the obligation and duties of people
All of above
Show me the answer
Answer: 4. All of above
Explanation:
Citizens play multiple roles in public service delivery:
Accountability role: Monitoring and reporting irregularities
Feedback role: Providing input for service improvement
Responsible citizenship: Fulfilling civic duties and obligations
Additional roles:
Participating in planning and budgeting processes
Utilizing services responsibly
Paying taxes and fees for services
Engaging in community oversight
30. What is/are factor(s) to be considered in public service delivery in Nepal?
Public Participation
Standard of responsibility
Service Mapping
All of above
Show me the answer
Answer: 4. All of above
Explanation:
Critical factors in Nepal's public service delivery:
Public Participation: Engaging citizens in service design and monitoring
Standards of Responsibility: Clear accountability mechanisms
Service Mapping: Identifying service gaps and coverage
Additional considerations:
Geographic accessibility in mountainous terrain
Cultural and linguistic appropriateness
Gender and social inclusion
Sustainability and resource availability
31. What is the main objective of Public Service Charter?
To provide information about service delivery to recipient
To help everyone
To manage office
To publish the purpose of office
Show me the answer
Answer: 1. To provide information about service delivery to recipient
Explanation:
Public Service Charter objectives:
Primary purpose: Inform citizens about available services and standards
Key elements:
Types of services offered
Service standards and timelines
Contact information and procedures
Grievance redressal mechanisms
User rights and responsibilities
Benefits:
Increases transparency
Sets clear expectations
Enables accountability
Improves service quality
32. Which of the following is/are tool(s) of good governance?
Social Audit and Separation of Power
Citizen Charter
Right to information
All of the above
Show me the answer
Answer: 4. All of the above
Explanation:
Tools for promoting good governance:
Social Audit: Community monitoring of government programs
Separation of Powers: Checks and balances among government branches
Citizen's Charter: Service commitment documents
Right to Information: Legal access to government information
Additional tools:
Public hearings and consultations
E-governance systems
Performance measurement
Whistleblower protection
33. Which of the following element(s) ensure the access to information and transparency?
Citizen's Charter
Public hearing
Hello Sarkar Programme
All of above
Show me the answer
Answer: 4. All of above
Explanation:
Mechanisms for information access and transparency:
Citizen's Charter: Publishes service standards and commitments
Public Hearings: Open forums for discussion and information sharing
Hello Sarkar: Direct communication channel for information and grievances
Other mechanisms:
Right to Information Act implementation
Proactive disclosure of information
Online information portals
Media engagement and press briefings
34. What is the role of civil society Organizations in promoting good governance in Nepal?
To provide basic service
To participate in election
To advocate for the rights of marginalized group
None of the above
Show me the answer
Answer: 3. To advocate for the rights of marginalized group
Explanation:
Civil society organizations' governance role:
Primary function: Advocacy for marginalized groups
Specific advocacy areas:
Dalit rights and inclusion
Indigenous peoples' rights
Women's empowerment
Disability rights and accessibility
LGBTQ+ rights protection
Additional roles:
Policy research and analysis
Public awareness campaigns
Monitoring government performance
Facilitating citizen participation
35. How does civil society contribute to good governance?
By filling gaps in public service delivery
By collaborating across border for international advocacy
By monitoring policies and advocating for transparency and accountability
By providing support and services in underserved communities
Show me the answer
Answer: 4. By providing support and services in underserved communities
Explanation:
Civil society's service delivery role:
Gap-filling function: Reaching areas where government services are limited
Service examples:
Community health programs in remote areas
Non-formal education for out-of-school children
Disaster response and relief services
Livelihood support programs
Partnership models:
Government-NGO collaboration
Community-based organizations
International NGO partnerships
Faith-based service providers
36. All public service delivery will have been provided through online in Nepal.
By the end of FY 2079/80
At the end of FY 2080/81
At the end of FY 2078/79
At the end of FY 2081/82
Show me the answer
Answer: 2. At the end of FY 2080/81
Explanation:
Digital Nepal timeline:
Target: All public services online by FY 2080/81 (2023/24 AD)
Policy basis: Digital Nepal Framework 2019
Key components:
Integrated government service portal
Digital identity systems
E-payment and e-taxation
Online licensing and permits
Current progress:
Over 45% services already online (as of 2079/80)
Hello Sarkar expansion
Provincial and local e-governance initiatives
37. By the end of Fiscal Year 2021/22, access of government service delivery through online to people of Nepal is
51
33
45
55
Show me the answer
Answer: 3. 45
Explanation:
E-governance progress statistics:
FY 2021/22 (2078/79 BS) achievement: 45% services available online
Measurement basis: Government services accessible through digital channels
Key services digitalized:
Tax payment and filing
Business registration
Passport applications
Social security payments
Land registration services
Challenges:
Digital divide in rural areas
Limited digital literacy
Infrastructure gaps in remote regions
38. Which of the following organization is not related to public grievances?
Supreme Court
National Planning Commission
Commission for the Investigation of Abuse of Authority
Human Rights Commission
Show me the answer
Answer: 4. Human Rights Commission
Explanation:
Note: According to the answer key, option 4 is marked, but this seems incorrect as the National Human Rights Commission DOES handle public grievances related to human rights violations. However, based on the provided answer key:
Supreme Court: Handles legal grievances through judicial review
CIAA: Investigates corruption-related grievances
National Planning Commission: Primarily plans development, not grievance redressal
Human Rights Commission: Addresses human rights grievances
There appears to be an error in either the question or answer key, as all these organizations can relate to public grievances in different capacities.